Shipping & Returns
Shipping Information
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You'll receive a confirmation email once your order has been shipped.
Shipping Methods & Costs
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days - Free on orders over $50
- Express Shipping: 2-3 business days - $9.99
- Priority Shipping: 1-2 business days - $14.99
International Shipping
We ship to most countries worldwide. International orders typically take 10-21 business days depending on customs processing. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Order Tracking
Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.
Returns & Exchanges
Return Policy
We want you to love your purchase! If you're not completely satisfied, you may return unused items in their original packaging within 30 days of delivery for a full refund.
How to Return
To initiate a return, please contact us at hello@patakhapaperie.com with your order number and reason for return. We'll provide you with a return shipping label or instructions.
Refund Timeline
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Exchanges
If you'd like to exchange an item for a different size or color, please let us know when initiating your return. We'll ship your exchange as soon as we receive your return.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We'll replace it at no additional cost.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on opened or used products. Items must be in their original condition with all tags attached.